SUPPORT

Dumb Maps runs on a simple credit system - no subscriptions, no monthly charges, no surprise renewals. Buy a credit pack once, use it whenever you need it. Your credits never expire.

The math is straightforward: 1 credit = 1 penny. Each text you send costs a small number of credits depending on the request. Pick a pack based on how much you think you'll use:

The larger the pack, the more free credits we throw in - our way of rewarding folks who are all in on the dumb phone life.

Here is the base credit cost for each message type in the US & Canada:

Credits are only deducted when a successful route is sent to your phone. If you make a mistake, mistype something, and we can't find directions, none of those messages are charged to your balance.

This credit system currently applies to the US & Canada only.

We try to send each route in as few SMS messages as possible to save credits. That usually means combining about 2 steps into a single SMS message.

Since carriers limit SMS to 160 characters, our system tries to keep messages from being split in the middle and fit as many full steps as possible into each message.

For example, a 12-step route would more than likely arrive in 6 different SMS messages, with roughly 2 steps per message.

At the end of every route, you'll also receive one final message with the total credits used and your new balance.

If you do not have enough credits left to cover the full route, we will prompt you to refill first so you do not end up with a route that gets cut off halfway through delivery.

An MMS route breaks every turn into an individual MMS message that contains only one turn, instead of combining multiple steps into one text message like SMS. That gives each turn a visual reference, which makes the route easier to follow.

MMS is more expensive than SMS because carriers charge more per MMS. That's why MMS messages cost 5 credits instead of 2 credits.

For example, a 12-step route would be split into 12 separate MMS messages. At 5 credits each, that route would cost 60 credits total.

MMS is currently supported in the US & Canada.

Actual usage varies by distance and route complexity. For US & Canada, the rough average is about 6 SMS messages per route, which works out to 12 credits total since each SMS message costs 2 credits.

Each MMS message includes one turn with one map image, so it's easier to scan visually but uses more credits. That's why a 12-step route would be 12 MMS messages and 60 credits total.

Credits are only deducted when a successful route is sent to your phone. If you make a mistake, mistype something, or we can't find directions, none of those messages are charged to your balance.

This credit system currently applies to the US & Canada only.

Yes! Every new account starts with 25 free credits - no credit card required. That's enough to kick the tires and make sure Dumb Maps works the way you need it to before spending a dime.

Just note that free credits cover standard SMS directions only. The MMS feature - which sends a visual map image straight to your phone - is available with any paid credit pack, since those messages cost quite a bit more to deliver.