SUPPORT

Find answers to common questions or reach out to our support team.

Frequently Asked Questions

How does it actually work?
Text "FROM [start] TO [destination]" to our number. You'll get step-by-step directions back via SMS within seconds. Optionally with map images via MMS.
What phones does it work with?
Any phone that can send and receive SMS. Flip phones, feature phones, old Nokias, even basic smartphones with no data plan.
Do credits expire?
Never. Buy credits once, use them whenever you're ready. No subscriptions, no monthly fees, no expiration.
What countries are supported?
US and Canada are fully supported as of today, with more countries being added regularly. Check the full list of supported countries here.
What if I need help?
Email us at support@dumbmaps.com. One real person (hi, I'm John!) reads every message.
How much does it cost?
You get 25 free credits to start. After that, you can buy credits as you need them. Check out our homepage for full pricing details.
What if I make a typo in my address?
If we can't find your address, we'll send back an error message. Just double-check your spelling and try again. You won't be charged credits for failed requests.
Can I save favorite locations?
Yes! In your dashboard, you can create shortcuts like "HOME" or "WORK" so you don't have to type full addresses on your T9 keyboard every time.
How accurate are the directions?
We use Google Maps for routing, so you get the same accurate, turn-by-turn directions you'd get from the Google Maps app.
Do you offer refunds?
Yes! If you're not 100% happy with the service, just contact us at support@dumbmaps.com within 30 days of your purchase and we'll issue a full refund, no questions asked :)

Still have questions?

We're here to help. Send us an email and we'll get back to you within 24 hours.

Email Support

support@dumbmaps.com